Troubleshooting
The epsilon will not link with computer.The epsilon links with computer, but it does not take data.
The epsilon appears to have an electronics problem.
All l.e.d.s on front panel stay lit after power up.
Some techniques are marked demo.
Epsilon will not link with computer and following dialog box appears:
- Check that the epsilon is turned on.
- Check the cable between computer and epsilon. Verify the computer comm port number matches the number in the dialog box.
- Make sure that there are no other programs running that require the comm port specified for the epsilon.
- Click the Retry button.
The epsilon links with computer, but it does not take data (e.g., runs freeze at end of Quiet Time).
- Go to the Experiment menu and click on Update Hardware. The epsilon program will close and the Update program will open.
- Click on Send BAS-Epsilon Information File.
- Contact BASi about the problem and send BASi the file, either by e-mail or fax.
The epsilon appears to have an electronics problem.
Perform the following analog electronics test.
- Open a New Cyclic Voltammetry
experiment, set the parameters as shown and then click Apply
button.
- Click the Cell
button.
- Check the Internal 10K-Ohm dummy cell box.
- Click Apply, followed by Exit.
- Run the experiment. The plot should be a sloping line going through 0 from -0.1 mA to 0.1 mA (as shown below).
If the epsilon passes this test, then the problem could be in the cell lead, but is more likely to be with the cell.
All l.e.d.s on front panel stay lit after power up.
Call BASi service.
Some techniques are marked demo.
If some techniques are marked demo, then they have not been enabled in that particular epsilon instrument. Contact BASi for price quote to add the additional techniques to the instrument.
