BASi Instrument End of Life (EOL)

BASi is continually developing new products and solutions to help our customers get the best data from their studies. Because of the resources needed to create and support new and better solutions--and the inevitability of product obsolescence, we occasionally must retire older products and discontinue their customer and technical support. We realize that you rely on our products to perform your studies, and we are committed to providing the information needed to ensure a smooth transition. This page will help you find the details you need regarding our standard End of Life Policies as well as the affected individual instruments.

What Product End of Life Means to You

Product Owners: BASi provides repair services to all current instruments including assessment, rebuild and sometime replacement of components.

On Site Service and Maintenance Customers: For customers that are covered under an OSSM plan, a custom notification will be sent that outlines any affected instruments. If the notification has not been received, or additional copies are needed, please contact us with your request.

End of Life Phases That May Affect You:

  1. End of Sale: BASi will provide reasonable notice of the end of sale date. This means that the product will no longer be available for sale to new customers.  When possible, notification will be sent via email, as well as posting on the product website.
  2. End of Life: Generally, BASi will announce the end of life to the product's existing customers on the website. The end of life for the instrument signifies the end of development and support for that particular instrument/model.

Policy and Fee Changes

BASi reserves the right to change this end of Life Policy and to reduce or amend maintenance offerings available for renewal under this policy at any time, with or without prior notice. BASi reserves the right to charge an additional fee for continued support of products after the end of life dates and is under no obligation to provide support after end of life. BASi also reserves the right to reduce or amend support offerings available for renewal under this policy at any time and at its sole discretion, with or without prior notice.

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