Warranty And Service Information

 

Product Warranty
Damaged Shipments
Service Information


Product Warranty

Bioanalytical Systems, Inc. products are fully warranted against defects in material and workmanship. Epsilon hardware is unconditionally warranted for one year from date of shipment, except when failure is due to obvious abuse or neglect, unauthorized tampering, procedures not described in manuals, or improper connection of electronic units to other components. Electrochemical cells are warranted for 60 days from date of shipment under the same exclusions. Chromatographic columns and injection valves are warranted for 30 days. The following items are not covered under any warranty: carbon paste, activated aluminum oxide, lamps, panel lights, fuses, pump seals, valve seals, reference electrodes.

For any product expressly covered under this warranty, Bioanalytical Systems is liable only to the extent of replacement of defective items. Bioanalytical Systems, Inc. shall not be liable for any personal injury, property damage, or consequential damages of any kind whatsoever. The foregoing warranty is in lieu of all other warranties of merchantability and fitness for a particular purpose.

To activate your warranty, and receive product update information news and valuable information related to this and other BASi products, fill out and return the Warranty Enrollment Card which was shipped with the instrument.


Damaged Shipments

Breakage of any part of this instrument during shipping should be reported immediately to the BASi Service Coordinator. It will be necessary to retain the original packing box and contents for inspection by the freight handler. BASi will replace any new instrument damaged in shipping with an identical product as soon as possible after the claim filing date. Claims not filed within 30 days after shipping date will be invalid.

Do not return damaged goods to Bioanalytical Systems without first contacting the BASi Service Coordinator for a Return Authorization Number (RA#). When a defective part is returned to BAS, the RA# immediately identifies you as the sender and describes the item being returned. Bioanalytical Systems refuses all unauthorized return shipments.


Service Information

Bioanalytical Systems provides a skilled service staff available to solve your equipment-oriented problems. For further details call the BASi Service Coordinator, who may choose to route your problem to the correct individual.

Following discussion of your specific difficulties, an appropriate course of action will be described and the problem resolved accordingly. Do not return any products for service until a RETURN AUTHORIZATION NUMBER (RA#) has been obtained. The RA# identifies you as the sender and describes to us the problem you are having in full detail.

Turnaround time on service can be quoted to you at the time your RA# is issued, although we can not determine the actual amount of service required until we have received your unit and diagnosed the problem. All correspondence and shipments should be sent to:

 

RA #, Service Department
Bioanalytical Systems, Inc.
2701 Kent Avenue
West Lafayette, IN 47906

 


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